If you pay a penalty or interest due to a TurboTax calculation error, we will reimburse the penalty and interest.

Claims are based on aggregated sales data for all NETFILE tax year 2020 TurboTax products.

Testimonials are based on TurboTax Online reviews from tax year 2020 as well as previous tax years.

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TurboTax experts are available from 9 a.m.

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TurboTax Online prices are determined at the time of print or electronic filing.

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Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control.

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For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free.

That's it! When you're ready to do your state return, we'll walk you through the state download and installation. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX) It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip, or in your Download confirmation email and/or order history. When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation. Hold down the Windows+R keys to open the Run window.Ĭlick Browse, and then navigate to the CD on your CD/DVD/RW drive (usually Drive D).ĭouble-click the setup.exe file to begin the installation. Tip: If you bought the CD but your computer lacks a CD drive, you can request the downloadable version.

Installing from the CD: If installation doesn't start automatically after you insert the CD into your computer's CD drive, follow the directions below.

Installing from a download: Simply double-click the downloaded file to launch the installer. How do I Install the TurboTax Software for Windows?īefore on a PC, it's best to close any open programs, including firewall and virus-protection programs (but don't forget to turn them back on after installation is complete).

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